* {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

:root {
  --yellow: #f5c400;
  --yellow-hover: #e5b600;
  --bg: #f5f5f2;
  --white: #ffffff;
  --text: #202020;
  --muted: #858585;
  --border: #eaeaea;
  --green: #248653;
  --red: #d94b4b;
}

body {
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  background: var(--bg);
  color: var(--text);
  height: 100vh;
  overflow: hidden;
}

.hidden {
  display: none !important;
}

/* Авторизация */

.login-screen {
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 20px;
}

.login-card {
  background: var(--white);
  width: 100%;
  max-width: 400px;
  padding: 40px;
  border-radius: 18px;
  box-shadow: 0 10px 40px rgba(0,0,0,.05);
}

.brand-logo {
  width: 46px;
  height: 46px;
  background: var(--yellow);
  border-radius: 13px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 900;
  font-size: 17px;
}

.login-card h1 {
  margin-top: 22px;
  font-size: 26px;
}

.login-card > p {
  color: var(--muted);
  margin: 8px 0 30px;
}

label {
  display: block;
  font-size: 13px;
  font-weight: 600;
  margin: 18px 0 8px;
}

input, textarea {
  width: 100%;
  border: 1px solid var(--border);
  background: var(--white);
  padding: 13px 14px;
  border-radius: 9px;
  outline: none;
  font: inherit;
  font-size: 14px;
}

input:focus, textarea:focus {
  border-color: var(--yellow);
}

.login-card form > button {
  width: 100%;
  margin-top: 25px;
  padding: 14px;
  border: 0;
  border-radius: 9px;
  background: var(--yellow);
  font-weight: 700;
  cursor: pointer;
}

/* Верхняя панель */

.crm-screen {
  height: 100vh;
  display: flex;
  flex-direction: column;
}

.topbar {
  height: 68px;
  flex-shrink: 0;
  background: var(--white);
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 25px;
}

.brand {
  display: flex;
  align-items: center;
  gap: 12px;
}

.brand strong {
  font-size: 14px;
  letter-spacing: 1px;
}

.brand small {
  display: block;
  color: var(--muted);
  margin-top: 3px;
  font-size: 11px;
}

.user-panel {
  display: flex;
  align-items: center;
  gap: 15px;
  font-size: 13px;
}

button {
  font-family: inherit;
}

.secondary-button {
  border: 1px solid var(--border);
  background: white;
  padding: 9px 14px;
  border-radius: 8px;
  cursor: pointer;
}

/* Основная рабочая область */

.workspace {
  display: grid;
  grid-template-columns: 330px minmax(400px, 1fr) 260px;
  flex: 1;
  min-height: 0;
  gap: 1px;
  background: var(--border);
}

.chat-sidebar,
.conversation,
.details-sidebar {
  background: var(--white);
  min-height: 0;
}

.chat-sidebar {
  display: flex;
  flex-direction: column;
  overflow: hidden;
}

.sidebar-heading {
  padding: 22px 18px 15px;
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.sidebar-heading h2 {
  font-size: 19px;
}

.sidebar-heading span {
  display: block;
  margin-top: 5px;
  color: var(--muted);
  font-size: 12px;
}

.icon-button {
  border: 0;
  background: var(--bg);
  border-radius: 8px;
  width: 35px;
  height: 35px;
  font-size: 22px;
  cursor: pointer;
}

.search-input {
  width: calc(100% - 36px);
  margin: 0 18px 14px;
  background: var(--bg);
  border: 1px solid transparent;
}

.filters {
  display: flex;
  gap: 6px;
  padding: 0 18px 15px;
}

.filter {
  flex: 1;
  padding: 8px 5px;
  background: var(--bg);
  border: 0;
  border-radius: 7px;
  font-size: 11px;
  cursor: pointer;
}

.filter.active {
  background: var(--yellow);
  font-weight: 700;
}

.chat-list {
  flex: 1;
  overflow-y: auto;
}

.chat-item {
  padding: 15px 18px;
  border-top: 1px solid #f2f2f2;
  cursor: pointer;
  transition: background .15s;
}

.chat-item:hover {
  background: #fafafa;
}

.chat-item.active {
  background: #fff9df;
  border-left: 3px solid var(--yellow);
  padding-left: 15px;
}

.chat-item-top {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 8px;
}

.chat-item strong {
  font-size: 14px;
}

.chat-item p {
  color: var(--muted);
  font-size: 12px;
  margin-top: 7px;
  line-height: 1.4;
}

.chat-time {
  color: var(--muted);
  font-size: 10px;
  white-space: nowrap;
}

.chat-manager {
  color: var(--green);
  font-size: 11px;
  margin-top: 8px;
}

/* Переписка */

.conversation {
  display: flex;
  flex-direction: column;
  min-width: 0;
}

.empty-chat {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  color: var(--muted);
  text-align: center;
}

.empty-icon {
  font-size: 45px;
  margin-bottom: 18px;
}

.empty-chat h2 {
  color: var(--text);
  font-size: 19px;
}

.empty-chat p {
  font-size: 13px;
  margin-top: 8px;
}

.active-chat {
  flex: 1;
  min-height: 0;
  display: flex;
  flex-direction: column;
}

.conversation-header {
  padding: 19px 23px;
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 15px;
}

.conversation-header h2 {
  font-size: 17px;
}

.conversation-header p {
  color: var(--muted);
  font-size: 12px;
  margin-top: 5px;
}

.conversation-header a {
  display: inline-block;
  margin-top: 7px;
  font-size: 12px;
  color: #947300;
  text-decoration: none;
}

.chat-actions {
  display: flex;
  align-items: center;
  gap: 10px;
}

.status-badge {
  padding: 7px 10px;
  border-radius: 20px;
  background: #f1f1f1;
  font-size: 11px;
  white-space: nowrap;
}

.primary-button {
  background: var(--yellow);
  border: 0;
  border-radius: 8px;
  padding: 10px 13px;
  font-size: 12px;
  font-weight: 700;
  cursor: pointer;
}

.messages-list {
  flex: 1;
  overflow-y: auto;
  padding: 24px;
  display: flex;
  flex-direction: column;
  gap: 13px;
}

.message {
  max-width: 75%;
  padding: 12px 15px;
  border-radius: 12px;
  font-size: 13px;
  line-height: 1.5;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
}

.message.in {
  align-self: flex-start;
  background: #f0f0ee;
  border-bottom-left-radius: 3px;
}

.message.out {
  align-self: flex-end;
  background: #fff2bc;
  border-bottom-right-radius: 3px;
}

.message-time {
  display: block;
  margin-top: 7px;
  font-size: 10px;
  color: var(--muted);
  text-align: right;
}

.message-composer {
  display: flex;
  gap: 10px;
  padding: 16px 20px;
  border-top: 1px solid var(--border);
  align-items: flex-end;
}

.message-composer textarea {
  resize: none;
  max-height: 130px;
  min-height: 45px;
}

.message-composer button {
  background: var(--yellow);
  border: 0;
  padding: 0 18px;
  height: 45px;
  border-radius: 9px;
  font-weight: 700;
  cursor: pointer;
  white-space: nowrap;
}

.message-composer button:disabled {
  opacity: .5;
  cursor: wait;
}

/* Правая панель */

.details-sidebar {
  padding: 23px 18px;
}

.details-sidebar h3 {
  font-size: 15px;
  margin-bottom: 25px;
}

.detail-block {
  padding: 15px 0;
  border-bottom: 1px solid var(--border);
}

.detail-block span {
  display: block;
  font-size: 11px;
  color: var(--muted);
  margin-bottom: 7px;
}

.detail-block strong {
  font-size: 13px;
  overflow-wrap: anywhere;
}

.loading {
  text-align: center;
  color: var(--muted);
  padding: 30px 10px;
  font-size: 13px;
}

.error {
  color: var(--red);
  font-size: 12px;
  margin-top: 10px;
}

/* Адаптивность */

@media (max-width: 1050px) {
  .workspace {
    grid-template-columns: 290px minmax(350px, 1fr);
  }

  .details-sidebar {
    display: none;
  }
}

@media (max-width: 650px) {
  .topbar {
    padding: 0 12px;
  }

  .workspace {
    display: flex;
    flex-direction: column;
  }

  .chat-sidebar {
    width: 100%;
    flex: 1;
  }

  .conversation {
    display: none;
  }

  .workspace.chat-open .chat-sidebar {
    display: none;
  }

  .workspace.chat-open .conversation {
    display: flex;
    flex: 1;
  }

  .conversation-header {
    padding: 14px;
  }

  .messages-list {
    padding: 15px;
  }

  .message {
    max-width: 90%;
  }

  .user-panel {
    gap: 7px;
    font-size: 11px;
  }

  .login-card {
    padding: 28px;
  }
}

/* ==========================================
========================================== */

.admin-dashboard {
  flex-shrink: 0;
  padding: 16px 24px;
  background: #fff;
  border-bottom: 1px solid var(--border);
}

.admin-dashboard-heading {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 13px;
}

.admin-dashboard-heading h2 {
  font-size: 16px;
  font-weight: 750;
}

.admin-dashboard-heading p {
  margin-top: 4px;
  color: var(--muted);
  font-size: 12px;
}

.admin-stats {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 12px;
}

.admin-stat-card {
  background: #f8f8f5;
  border: 1px solid #ededeb;
  border-radius: 11px;
  padding: 12px 16px;
  min-width: 0;
  transition: background .15s;
}

.admin-stat-card:hover {
  background: #fff9df;
}

.admin-stat-card span {
  display: block;
  color: var(--muted);
  font-size: 11px;
  margin-bottom: 7px;
}

}


}


.admin-stat-card strong {
  display: block;
  font-size: 23px;
  font-weight: 800;
  color: var(--text);
  font-variant-numeric: tabular-nums;
}

/* Управление назначением чатов */

.admin-chat-controls {
  margin-top: 22px;
}

.admin-chat-controls h3 {
  font-size: 14px;
  margin-bottom: 15px;
}

.admin-control-divider {
  height: 1px;
  background: var(--border);
  margin-bottom: 20px;
}

.admin-chat-controls label {
  font-size: 12px;
  margin: 0 0 8px;
}

.admin-chat-controls select {
  width: 100%;
  padding: 11px 12px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: white;
  font: inherit;
  font-size: 13px;
  outline: none;
}

.admin-chat-controls select:focus {
  border-color: var(--yellow);
}

.admin-chat-controls button {
  width: 100%;
  margin-top: 10px;
}

.admin-chat-controls .primary-button {
  padding: 12px;
  font-size: 12px;
}

.admin-chat-controls .secondary-button {
  padding: 11px;
  font-size: 12px;
}

.admin-chat-controls button:disabled {
  opacity: .5;
  cursor: wait;
}

#admin-assign-error,
#admin-stats-error {
  margin-top: 8px;
}

/* Адаптация панели статистики */

@media (max-width: 1050px) {
  .admin-dashboard {
    padding: 14px 16px;
  }

  .admin-stats {
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 8px;
  }

  .admin-stat-card {
    padding: 11px;
  }

  .admin-stat-card strong {
    font-size: 20px;
  }
}

@media (max-width: 650px) {
  .admin-dashboard {
    padding: 12px;
  }

  .admin-dashboard-heading {
    margin-bottom: 10px;
  }

  .admin-stats {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 8px;
  }

  .admin-stat-card {
    padding: 10px 12px;
  }

  .admin-stat-card strong {
    font-size: 21px;
  }

  .admin-stat-card span {
    font-size: 10px;
  }
}

/* ==========================================
========================================== */

.chat-item {
  display: flex;
  align-items: center;
  gap: 13px;
  padding: 13px 15px;
  min-height: 94px;
  border-left: 3px solid transparent;
  transition: background .15s ease;
}

.chat-item.active {
  border-left-color: var(--yellow);
  padding-left: 12px;
  background: #fff9df;
}

.chat-product-preview {
  width: 68px;
  height: 68px;
  flex-shrink: 0;
  overflow: hidden;
  border-radius: 10px;
  background: #f1f1ee;
  position: relative;
}

.chat-product-image {
  width: 100%;
  height: 100%;
  display: block;
  object-fit: cover;
}

.chat-product-placeholder {
  width: 100%;
  height: 100%;
  align-items: center;
  justify-content: center;
  background: #f5c400;
  font-size: 18px;
  font-weight: 900;
}

.chat-item-content {
  flex: 1;
  min-width: 0;
}

.chat-item-top strong {
  display: block;
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  font-size: 13px;
  font-weight: 750;
}

.chat-time {
  flex-shrink: 0;
  font-size: 10px;
}

.chat-product-title {
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
  line-height: 1.4;
  min-height: 34px;
  margin-top: 6px;
  font-size: 11px;
  color: #777;
}

.chat-item-bottom {
  display: flex;
  align-items: center;
  margin-top: 6px;
}

.chat-manager {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  font-size: 10px;
  font-weight: 650;
  margin: 0;
}

.chat-manager.free {
  color: #248653;
}

.chat-manager.assigned {
  color: #777;
}

/* Заголовок переписки */

.conversation-header {
  min-height: 86px;
  background: #fff;
}

.conversation-header h2 {
  font-size: 16px;
  font-weight: 750;
}

.conversation-header p {
  max-width: 500px;
  line-height: 1.4;
}

/* Сообщения */

.messages-list {
  background: #fafaf8;
}

.message {
  max-width: min(75%, 650px);
  padding: 13px 16px;
  border-radius: 14px;
  box-shadow: 0 1px 2px rgba(0,0,0,.035);
}

.message.in {
  background: #fff;
  border: 1px solid #ededeb;
}

.message.out {
  background: #fff0b5;
}

/* Поле отправки */

.message-composer {
  background: #fff;
  padding: 13px 18px;
}

.message-composer textarea {
  min-width: 0;
  border-radius: 10px;
  background: #fafaf8;
}

.message-composer button {
  min-width: 105px;
  transition: background .15s ease;
}

.message-composer button:hover,
.primary-button:hover {
  background: var(--yellow-hover);
}

/* Правая панель */

.details-sidebar {
  overflow-y: auto;
  background: #fff;
}

.detail-block {
  padding: 16px 0;
}

.detail-block strong {
  line-height: 1.5;
}

/* Панель администратора */

.admin-dashboard {
  background: #fff;
  padding: 15px 22px;
}

.admin-stat-card {
  border-radius: 12px;
  background: #fafaf8;
  transition: transform .15s ease;
}

.admin-stat-card:hover {
  transform: translateY(-2px);
}

/* Общие улучшения */

button {
  transition: opacity .15s ease, background .15s ease;
}

button:disabled {
  opacity: .55;
  cursor: wait;
}

.chat-list::-webkit-scrollbar,
.messages-list::-webkit-scrollbar,
.details-sidebar::-webkit-scrollbar {
  width: 5px;
}

.chat-list::-webkit-scrollbar-thumb,
.messages-list::-webkit-scrollbar-thumb,
.details-sidebar::-webkit-scrollbar-thumb {
  background: #deded9;
  border-radius: 10px;
}

/* Мобильная версия */

@media (max-width: 650px) {
  .chat-product-preview {
    width: 60px;
    height: 60px;
  }

  .chat-item {
    min-height: 85px;
    padding: 11px 12px;
    gap: 11px;
  }

  .chat-item.active {
    padding-left: 9px;
  }

  .conversation-header {
    min-height: 75px;
  }

  .chat-actions {
    gap: 5px;
    flex-wrap: wrap;
    justify-content: flex-end;
  }

  .message-composer {
    padding: 10px;
  }

  .message-composer button {
    min-width: 85px;
    padding: 0 12px;
  }
}

/* ==========================================
========================================== */

.chat-item {
  display: flex;
  align-items: flex-start;
  gap: 13px;
  min-height: 112px;
  padding: 13px 14px;
  border-top: 1px solid #f0f0ed;
  border-left: 3px solid transparent;
  cursor: pointer;
  transition: background .15s ease, border-color .15s ease;
}

.chat-item:hover {
  background: #fafaf7;
}

.chat-item.active {
  padding-left: 11px;
  background: #fff9df;
  border-left-color: var(--yellow);
}

.chat-product-preview {
  width: 76px;
  height: 76px;
  flex: 0 0 76px;
  overflow: hidden;
  border-radius: 11px;
  background: #f1f1ee;
}

.chat-product-image {
  display: block;
  width: 100%;
  height: 100%;
  object-fit: cover;
}

.chat-product-placeholder {
  display: flex;
  width: 100%;
  height: 100%;
  align-items: center;
  justify-content: center;
  background: #f5c400;
  color: #202020;
  font-size: 18px;
  font-weight: 900;
}

.chat-item-content {
  flex: 1;
  min-width: 0;
}

.chat-item-heading {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
}

.chat-item-heading strong {
  display: block;
  min-width: 0;
  overflow: hidden;
  color: #202020;
  font-size: 15px;
  font-weight: 800;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.chat-status-pill {
  flex: 0 0 auto;
  padding: 4px 8px;
  border-radius: 20px;
  font-size: 10px;
  font-weight: 750;
  white-space: nowrap;
}

.chat-status-pill.free {
  color: #197347;
  background: #e8f5ed;
}

.chat-status-pill.assigned {
  color: #625000;
  background: #fff1b8;
}

.chat-product-title {
  display: -webkit-box;
  min-height: 0;
  margin-top: 5px;
  overflow: hidden;
  color: #666;
  font-size: 11px;
  line-height: 1.35;
  -webkit-box-orient: vertical;
  -webkit-line-clamp: 1;
}

.chat-last-message {
  display: -webkit-box;
  margin-top: 5px;
  overflow: hidden;
  color: #858585;
  font-size: 11px;
  line-height: 1.35;
  -webkit-box-orient: vertical;
  -webkit-line-clamp: 2;
  overflow-wrap: anywhere;
}

.chat-item-bottom {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin-top: 8px;
}

.chat-manager {
  display: inline-flex;
  min-width: 0;
  overflow: hidden;
  color: #777;
  font-size: 10px;
  font-weight: 700;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.chat-manager.free {
  color: #248653;
}

.chat-manager.assigned {
  color: #777;
}

.chat-quick-assign {
  display: inline-flex;
  flex: 0 0 auto;
  gap: 4px;
}

.chat-assign-button {
  padding: 4px 7px;
  border: 1px solid #e9d98d;
  border-radius: 6px;
  background: #fffdf4;
  color: #554500;
  font-size: 10px;
  font-weight: 700;
  cursor: pointer;
  transition: background .15s ease, opacity .15s ease;
}

.chat-assign-button:hover {
  background: #ffefad;
}

.chat-assign-button:disabled {
  opacity: .45;
  cursor: wait;
}

.chat-time {
  display: none !important;
}

@media (max-width: 650px) {
  .chat-item {
    min-height: 104px;
    gap: 10px;
    padding: 11px 10px;
  }

  .chat-item.active {
    padding-left: 7px;
  }

  .chat-product-preview {
    width: 66px;
    height: 66px;
    flex-basis: 66px;
    border-radius: 9px;
  }

  .chat-item-heading strong {
    font-size: 14px;
  }

  .chat-last-message {
    -webkit-line-clamp: 1;
  }

  .chat-assign-button {
    padding: 4px 6px;
    font-size: 9px;
  }
}


/* CRM V2 tools update */
.composer-tools{display:flex;align-items:center;gap:8px;padding:8px 12px 0;flex-wrap:wrap}
.attach-button{display:inline-flex;align-items:center;justify-content:center;padding:8px 12px;border:1px solid #ddd;border-radius:8px;background:#fff;cursor:pointer;font-size:12px;font-weight:700}
#quick-reply-select{max-width:220px;min-width:140px;padding:8px;border:1px solid #ddd;border-radius:8px;background:#fff;color:#333}
.private-note-panel{margin-top:20px;padding-top:16px;border-top:1px solid #e8e8e3}
.private-note-panel h3{margin:0 0 9px;font-size:14px}
#chat-note{width:100%;min-height:90px;resize:vertical;padding:10px;border:1px solid #ddd;border-radius:9px;font:inherit;font-size:12px;box-sizing:border-box}
#save-chat-note{margin-top:7px;width:100%}.note-status{min-height:16px;margin-top:5px;color:#777;font-size:11px}
.message-image-link{display:block;margin-top:7px}.message-image{display:block;max-width:min(360px,100%);max-height:360px;object-fit:contain;border-radius:9px;background:#f2f2ef}
.voice-load-button{margin-top:8px;padding:7px 10px;border:1px solid #ddd;border-radius:7px;background:#fff;cursor:pointer}.voice-player{display:block;max-width:280px;width:100%;margin-top:8px}
.message-attachment-label{margin-top:6px;color:#777;font-size:11px}
.quick-replies-dialog{width:min(680px,calc(100vw - 28px));max-height:85vh;overflow:auto;border:0;border-radius:14px;padding:20px;box-shadow:0 18px 60px #0003}
.quick-replies-dialog::backdrop{background:#1118}.quick-replies-head{display:flex;align-items:center;justify-content:space-between;gap:12px}.quick-replies-head h2{margin:0;font-size:19px}
.quick-replies-list{display:grid;gap:8px;margin:16px 0}.quick-reply-row{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding:11px;border:1px solid #e8e8e3;border-radius:9px}.quick-reply-row p{margin:5px 0 0;color:#666;font-size:12px;white-space:pre-wrap}.quick-reply-row-actions{display:flex;gap:6px;flex-shrink:0}.quick-reply-row-actions button{padding:6px 8px;border:1px solid #ddd;border-radius:7px;background:#fff;cursor:pointer;font-size:11px}
.quick-reply-form{display:grid;gap:7px;border-top:1px solid #e8e8e3;padding-top:15px}.quick-reply-form input,.quick-reply-form textarea{width:100%;box-sizing:border-box;padding:10px;border:1px solid #ddd;border-radius:8px;font:inherit}.quick-reply-actions{display:flex;gap:8px;flex-wrap:wrap}
@media(max-width:650px){.composer-tools{padding-left:8px;padding-right:8px}#quick-reply-select{flex:1;min-width:100px}.quick-reply-row{flex-direction:column}.quick-reply-row-actions{width:100%}}

.attach-button.disabled{opacity:.4;pointer-events:none}